Onboarding

New hires, customer-ready sooner

Give every new hire a certification programme of AI roleplays built around your customers, so they prove they’re ready before their first real conversation.

Faster ramp-upCertified before go-live
Social Animal
Certificate of completion
Alex Morgan
has passed every challenge in the
Junior Consultant certification
Challenges
5 of 5 passed
Issued
14 Oct 2026
Ready for client meetings
Social Animal
Certificate of completion
Alex Morgan
has passed every challenge in the
Junior Consultant certification
Challenges
5 of 5 passed
Issued
14 Oct 2026
Ready for client meetings
Customer Success Associate · 5 challengesCertification programme
1
Challenge 1Welcome call with a new customer
Easy
Challenge 230-day check-in with a new customer
Easy
Challenge 3Calming a frustrated customer
Medium
Challenge 4Delivering a delay to a key account
Medium
Challenge 5Renewal negotiation under pressure
Hard

One programme, step by step

Customer Success Associate · 5 challengesCertification programme
1
Challenge 1Welcome call with a new customer
Easy
Challenge 230-day check-in with a new customer
Easy
Challenge 3Calming a frustrated customer
Medium
Challenge 4Delivering a delay to a key account
Medium
Challenge 5Renewal negotiation under pressure
Hard

One programme, step by step

Built from your setup

Each programme is generated from the role, your company and the context you add.

Clear objectives to pass

Every challenge has objectives based on your company material and criteria. Meet them to pass.

Unlimited tries

Challenges unlock one at a time, getting harder as they go. Employees can retry as often as they need.

Well-deserved certification

Pass every challenge and the certification is complete.

Onboarding without the bottlenecks

Traditional onboarding
Certification waits for a manager’s free time
Every manager judges readiness differently
People learn on real customers
No clear view of who is ready
With Social Animal
Certify as soon as someone is ready
One standard, applied the same way to everyone
Mistakes happen in roleplay, not with customers
Live progress for everyone

Demonstrate readiness for customer conversations

Make sure every new hire can handle the conversations that matter most before they speak to a real customer.

One message, every region

Everyone learns the same positioning, wherever they’re based.

Your way of working

Check that people follow your process and methodology, not just that they sound confident.

A programme for every role

Give each role its own certification, built around the conversations it owns.

Practice continues after go-live

Once certified, new hires keep practising with on-demand and assigned roleplays, so their skills keep growing.

Demonstrate readiness for customer conversations

Make sure every new hire can handle the conversations that matter most before they speak to a real customer.

New hires · Spring cohortReady for customers
3/5
A
AlexAccount Executive
Certified
P
PriyaCustomer Success Manager
Certified
T
TomAccount Executive
In progress
L
LinaSolutions Consultant
Challenge 3 of 5
M
MarcoCustomer Success Manager
Certified
New hires · Spring cohortReady for customers
3/5

One message, every region

Everyone learns the same positioning, wherever they’re based.

A
AlexAccount Executive
Certified

Your way of working

Check that people follow your process and methodology, not just that they sound confident.

P
PriyaCustomer Success Manager
Certified

A programme for every role

Give each role its own certification, built around the conversations it owns.

T
TomAccount Executive
In progress

Practice continues after go-live

Once certified, new hires keep practising with on-demand and assigned roleplays, so their skills keep growing.

L
LinaSolutions Consultant
Challenge 3 of 5
M
MarcoCustomer Success Manager
Certified

Enterprise-grade security

Your data is encrypted, access-controlled and never used to train AI models.

Enterprise-grade security

Your data is encrypted, access-controlled and never used to train AI models.

GDPR compliantEU AI Act alignedSSO & user managementLMS & CRM integrations
Enterprise details →GDPR compliantEU AI Act alignedSSO & user managementLMS & CRM integrations
Enterprise details →

Bring Social Animal to your team

See how it works in a 30-minute demo.

Bring Social Animal to your team

See how it works in a 30-minute demo.

Get a Demo
Social Animal on a laptop